Get Call Log

GET 
/voice-ai/dashboard/call-logs/:callId

Returns a call log by callId.

Request

Version stringrequired

API Version

Available optionsv3

callId stringrequired

Call ID

locationId stringrequired

Location ID

application/json

Successfully retrieved call log

application/json

Schema

Schema

idstringrequired

Unique identifier for the call

contactIdstring

Associated contact ID

agentIdstringrequired

Agent ID associated with the call

isAgentDeletedbooleanrequired

Whether the agent is deleted

fromNumberstring

Caller phone number

createdAtstring<date-time>required

Timestamp when the call was created

durationnumberrequired

Call duration in seconds

trialCallbooleanrequired

Whether this call was a trial call

executedCallActionsobject[]required

Actions performed during the call. Note: The APPOINTMENT_BOOKING action will only be visible in executedCallActions from Sep 9th 2025.

summarystringrequired

Call summary

transcriptstringrequired

Call transcript

translationobject

Transcript translation details

extractedDataobject

Dynamic data extracted from the call based on agent configuration

messageIdstring

Message identifier associated with the call

Example (auto)

{
  "id": "507f1f77bcf86cd799439011",
  "contactId": "507f1f77bcf86cd799439012",
  "agentId": "507f1f77bcf86cd799439013",
  "isAgentDeleted": false,
  "fromNumber": "+1234567890",
  "createdAt": "2024-01-15T10:30:00.000Z",
  "duration": 180,
  "trialCall": false,
  "executedCallActions": [
    {
      "actionId": "507f1f77bcf86cd799439015",
      "actionType": "CALL_TRANSFER",
      "actionName": "Transfer to Manager",
      "actionParameters": {
        "transferToType": "number",
        "transferToValue": "+12345678901",
        "triggerMessage": "Let me transfer you to a manager right away",
        "hearWhisperMessage": true
      },
      "executedAt": "2024-01-15T10:32:00.000Z",
      "triggerReceivedAt": "2024-01-15T10:31:45.000Z"
    },
    {
      "actionId": "507f1f77bcf86cd799439016",
      "actionType": "SMS",
      "actionName": "Send Confirmation SMS",
      "actionParameters": {
        "triggerPrompt": "When caller asks for booking confirmation",
        "triggerMessage": "I'll send you a confirmation text",
        "messageBody": "Your appointment is confirmed for tomorrow at 2 PM"
      },
      "executedAt": "2024-01-15T10:33:30.000Z",
      "triggerReceivedAt": "2024-01-15T10:33:15.000Z"
    },
    {
      "actionId": "507f1f77bcf86cd799439017",
      "actionType": "DATA_EXTRACTION",
      "actionName": "Extract Phone Number",
      "actionParameters": {
        "contactFieldId": "507f1f77bcf86cd799439018",
        "description": "Customer's phone number",
        "examples": [
          "+1234567890",
          "+9876543210"
        ],
        "overwriteExistingValue": false
      },
      "executedAt": "2024-01-15T10:34:15.000Z",
      "triggerReceivedAt": "2024-01-15T10:34:00.000Z"
    },
    {
      "actionId": "507f1f77bcf86cd799439019",
      "actionType": "WORKFLOW_TRIGGER",
      "actionName": "Start Follow-up Workflow",
      "actionParameters": {
        "triggerPrompt": "When caller requests a quote",
        "triggerMessage": "Let me start that process for you",
        "workflowId": "507f1f77bcf86cd799439020"
      },
      "executedAt": "2024-01-15T10:35:00.000Z",
      "triggerReceivedAt": "2024-01-15T10:34:45.000Z"
    },
    {
      "actionId": "507f1f77bcf86cd799439021",
      "actionType": "APPOINTMENT_BOOKING",
      "actionName": "Book Consultation",
      "actionParameters": {
        "calendarId": "507f1f77bcf86cd799439022",
        "daysOfOfferingDates": 3,
        "slotsPerDay": 3,
        "hoursBetweenSlots": 1
      },
      "executedAt": "2024-01-15T10:36:45.000Z",
      "triggerReceivedAt": "2024-01-15T10:36:30.000Z"
    },
    {
      "actionId": "507f1f77bcf86cd799439023",
      "actionType": "CUSTOM_ACTION",
      "actionName": "Check Order Status",
      "actionParameters": {
        "triggerPrompt": "When caller provides order number",
        "triggerMessage": "Let me check that order status",
        "apiDetails": {
          "url": "https://api.example.com/orders",
          "method": "GET",
          "authenticationRequired": true,
          "authenticationValue": "token123",
          "headers": [
            {
              "key": "Content-Type",
              "value": "application/json"
            }
          ],
          "parameters": [
            {
              "name": "orderId",
              "description": "Order ID to look up",
              "type": "string",
              "example": "ORD-12345"
            }
          ]
        },
        "responsePathsToExtract": [
          "data.orderId",
          "status"
        ]
      },
      "executedAt": "2024-01-15T10:37:20.000Z",
      "triggerReceivedAt": "2024-01-15T10:37:05.000Z"
    },
    {
      "actionId": "507f1f77bcf86cd799439024",
      "actionType": "IN_CALL_DATA_EXTRACTION",
      "actionName": "Extract Email During Call",
      "actionParameters": {
        "contactFieldId": "507f1f77bcf86cd799439025",
        "description": "Customer's email address",
        "examples": [
          "[email protected]",
          "[email protected]"
        ],
        "overwriteExistingValue": true
      },
      "executedAt": "2024-01-15T10:31:45.000Z",
      "triggerReceivedAt": "2024-01-15T10:31:30.000Z"
    },
    {
      "actionId": "507f1f77bcf86cd799439026",
      "actionType": "KNOWLEDGE_BASE",
      "actionName": "Query Product Info",
      "actionParameters": {
        "triggerPrompt": "When caller asks about pricing",
        "triggerMessage": "Let me look that up for you",
        "knowledgeBaseId": "507f1f77bcf86cd799439027",
        "parameters": [
          {
            "name": "category",
            "description": "Product category to search",
            "type": "string",
            "example": "pricing"
          }
        ]
      },
      "executedAt": "2024-01-15T10:38:10.000Z",
      "triggerReceivedAt": "2024-01-15T10:37:55.000Z"
    }
  ],
  "summary": "Customer called to inquire about product pricing and was transferred to sales team.",
  "transcript": "bot: Hello, how can I help you today?\nhuman: I would like to know about your pricing...",
  "translation": {
    "translatedTranscript": "Translated version of the call transcript"
  },
  "extractedData": {
    "phoneNumber": "+1234567890",
    "customerName": "John Doe",
    "email": "[email protected]",
    "companyName": "Acme Corp",
    "customField1": "Custom value",
    "customField2": "Another value"
  },
  "messageId": "507f1f77bcf86cd799439014"
}